Across 25,000+ returns from the brands his team runs, "not as described" came up more than twice as often as "defective". That is a story problem, not a product problem.
You Can't Bid Your Way Out of a Bad Story
Turning the marketplace data you already have into stories that sell, inside your brand guidelines.
- Read four voices, search terms, communities, reviews and return reasons, for what shoppers want to hear
- Test new hooks cheaply on social media before touching the listing
- Build the winner into images, video, A+ content and ads, and prove it with fewer returns



