How the COVID 19 Virus’ Effect in India is Affecting America

Apr 01 , 2020

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Marknology KC

When it rains it pours, right? COVID 19 is raining everywhere. Feels like

we’re living in apocalyptic times, and maybe we are. However, our

government, authorities and health care workers, along with many others

are rising to the challenge. As they say "This too shall pass."

Amazon too, is moving as it must, to minimize the damage and put us all in

the best position to rebound when this challenge has passed. Meanwhile, we

must live within the limits.

Amazon Shuts Down in India because of the Government Lockdown

Here are the details:

Amazon.in has halted most of its operations and the vast majority of its 200,000

active sellers have been deactivated. Why? Because of COVID 19. India has

ordered a literal house lockdown of all 1.3 billion people for 3 weeks.

So, how does this affect you and me? Glad you asked!

Most of Amazon USA’s directed customer support, seller support, and brand

registry are supported out of India. The infrastructure of the Indian internet is not

strong enough to allow most of the support staff to work out of their homes.

Therefore, with the lockdown, Amazon is deprived of those workers and all issues

roll back to other overwhelmed call and support centers.

What is the bottom line?

Amazon’s response time is likely to be drastically slower.

So, the name of the game is patience and understanding. Be kind and

understanding to those trying to help you. They are doing their best.

Thanks,
Marknology Team

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